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Job Title: Partner - Client Success LE and Public East, Enterprise Business Relevant Educational Qualifications Job

2024-03-12 14:43   Administrative / Management   Kogi   50 views
Job Details

Job Identification: 4142

Location: Port Harcourt, Rivers

Job type: Full-time

Job Category: MTN Level 2

Division: Enterprise Business

Reports to: Manager - Client Success LE and Public Sector

Mission

Ensure top-quality client service and support in the areas of EB Products fulfillment and service management tasks.

Description

Ensure zero bad debt on accounts through accurate account and product set-ups on the systems.

Constant analysis of the managed customer database for revenue and debt management.

Work with product, UAT, and support teams to validate new products, new systems, and upgrades.

Generate relevant reports as required by the business.

Analysis of customer requests for prompt resolution

Ensure end-to-end internal customer experience management.

Adequate feedback on requests is provided to requesters.

Review new and existing customer service contracts to identify and escalate clauses with a negative impact on customer support and relationship management.

Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customer pain points and taking proactive steps to resolve the identified issues.

Liaise with support teams (within and outside EB) in order to resolve any customer-identified issue.

Perform service fulfillment for enterprise customers (i.e., activation, SIM swaps, migrations, etc.).

Achieve at least an 80% score in ES Customer Satisfaction internal surveys.

Provide technical, procedural, and policy guidance as well as support to Account Partners, Customer Support Partners and other operational staff.

Educational Qualification

First Degree or equivalent in Social or Management Science discipline

Fluent in English

Experience:

3 - 7 years’ experience in an area of specialization; with experience working with others

Experience working in a medium-sized organization

Experience in a customer service environment in the telecommunications industry.

Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word

Membership of Professional Customer Service/Relations associations will be an added advantage

Application Closing Date

19th March, 2024; 22:59

How to Apply

Interested and qualified candidates should:

Click apply online

Note

Eligible Females and People with Disabilities are encouraged to apply.

MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.

MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Company Description
MTN Nigeria: líder en telecomunicaciones en Nigeria y parte de una comunidad diversa en África y Medio Oriente, nuestra marca es reconocible al instante. Es a través de nuestra atractiva marca que