IT Support Officer - FairMoney HND / BA / BSc Job

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Responsibilities
The day-to-day responsibilities for this role include but are not limited to the below:

Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner;
Providing day-to-day support for end-user requests related to hardware, software, and other systems.
Providing support for Executive Staff, and having flexible hours to accommodate executive staff as needed.
Lend IT support in areas such as cybersecurity, programming, analytics, and data center management.

Key Responsibilities Include:
User Support

Assist in performing hardware (switches, Routers, printers, laptops, Screens etc)
Software (Microsoft Office, Xcally, Anydesk, Slack etc) installation procedures
Perform software configuration on stand-alone computers and laptops
Provide support in diagnosing hardware and software issues and troubleshooting activities
Lay cables and wires for networks and ensure that they are in good working order

Training and Documentation

Provide support in setting up end-user training activities
Provide users with ongoing assistance in their information technology problems
Handle IT-related documentation and make sure that all IT supplies are available
Assist in hardware and software inventory management
Document all processes in reference manuals for training and guidance

Maintenance

Troubleshoot equipment such as printers and scanners and other peripherals
Take 1st level user support requests and take measures to fulfill requests

Connectivity checks/ Physical checks
Basic system Configuration settings


Handle periodic maintenance of hardware and software further

Requirements

Bachelors degree or equivalent in Computer Science, Information Technology, or Management Information Systems.
Ability to work a flexible schedule, which may include after hours and weekend support.
Strong verbal and written communication.
Excellent analytical and problem-solving skills & customer-service skills.
Ability to work well in teams.
Strong work ethic and attention to detail.

FairMoney is a platform that helps people access instant loans within 5 minutes through our android app.
From the corners of Kano, Nigeria to the quarters of Chennai in India, we’re connecting people to prosperity by taking an effective financial product to them. We’re giving t... read morehem the loans they need to fuel their dreams and a payment plan that allows them to make their vision a reality.