IT Service Desk Analyst OND / NCE Job

Location: Lagos

Employment Type: Full-time

Job Summary

The IT Service Desk Analyst is responsible for providing top-tier technical support and assistance to the organization. This role involves resolving complex IT issues, ensuring minimal downtime, and maintaining a high level of customer satisfaction. The Analyst will also collaborate with the IT team to implement and improve IT services and solutions.

Key Responsibilities

Support: Provide dedicated technical support addressing IT-related issues promptly and effectively.

Troubleshooting: Diagnose and resolve hardware, software, and network issues for users, including computers, mobile devices, and peripherals.

VIP Treatment: Deliver exceptional customer service to ensure the seamless operation of technology, attending to needs with urgency and professionalism.

Security: Implement and enforce security protocols to safeguard data and devices, ensuring compliance with IT security policies.

Documentation: Maintain accurate records of support requests, resolutions, and hardware/software inventory for equipment.

Communication: Communicate technical information clearly to non-technicalusers and provide guidance on best practices.

Collaboration: Collaborate with the IT team to escalate and resolve issues that require specialized

expertise or further investigation.

Training: Conduct training sessions to enhance their understanding of technology and IT security.

Technology Evaluation: Stay current with emerging technologies and recommend relevant upgrades or enhancements to IT resources.

Reporting: Prepare and present regular reports on the performance and status of IT support services to IT management.

Qualifications

Bachelor's Degree in Information Technology or related field (preferred).

Proven experience in IT support or a similar role.

Strong knowledge of IT systems, hardware, software, and network troubleshooting.

Application Closing Date

31st December, 2023.

Method of Application

Interested and qualified candidates should:

Click here to apply online

Note: Only qualified candidates will be contacted.

Seven-Up Bottling Company Limited is one of the largest manufacturing companies in Nigeria, producing and distributing some of the nations most- loved beverages in the country like; Pepsi, 7Up, Mirinda, Teem, Mountain Dew, H2oH!, Lipton Ice Tea and Aquafina premium drinking water. SBC has recently entered into Home & Personal Care category with the 2SURE brand and launched its first product, a Hand & Surface Sanitizer. Seven Up boasts of nine bottling plants with state-of-the-art manufacturing facilities strategically located across various regions in the country.