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Intake Coordinator - Behavioral Health Services Relevant Educational Qualifications Job

3 months ago Other categories Chicago Lawn   166 views
Job Details

Core Responsibilities:

  • Manages email and telephone inquiries; as well as internal and external referrals for mental health services.
  • Communicates with internal and external stakeholders to understand service needs.
  • Schedules in-person, telephone, video or virtual intake appointments for eligibility and determination of services.
  • Conducts mental health assessment interviews, which include clinical interviews of client, and makes written recommendations for on-going services and possible treatment goals and objectives.
  • Administers screening and assessment tools based on client needs and program requirements.
  • Collaborates with case management and behavioral health teams to ensure access to appropriate services.
  • Provides case coordination, service brokerage, and linkages with community and internal program resources to ensure family needs are met.
  • Routes service assignment and ensures a smooth transition to internal providers.
  • Communicates assignment and status of referral to clients and appropriate third parties.
  • Meets the documenting, record-keeping, and billing requirements of the program.
  • Provides on-site social, emotional and behavioral support to caregivers.
  • Supervises Master's level interns.
  • Reports any suspected abuse or neglect to the Department of Children and Family Services per the Abused and Neglected Child Reporting Act.
  • Attends regular supervision staffings with designated program supervisor and attends clinical supervision with clinical team when deemed necessary.
  • Participates in community meetings and other collaboration opportunities to increase program visibility and accessibility; and enhance the agency's reputation in the service area.
  • Collects, reviews and utilizes data and information on clients and services to inform program/department performance.
  • Participates in regular supervision and staff meetings as required by department; coordinates staff and team meetings as required.
  • Attends required trainings.


  • Master's degree in social work or another human service field required.
  • Clinical licensure (LCSW, LCPC or LMFT) preferred.
  • A minimum of three years of experience working with youth and families required.
  • Effectively prioritizes tasks, manages multiple projects, and meets deadlines.
  • Must be resourceful, self-motivated, and take initiative with responsibilities and assignments.
  • Demonstrates effective interpersonal skills, identifies potential conflicts and proactively produces resolutions, problem-solves and makes sound decisions utilizing appropriate judgment.
  • Works effectively in a team-orientated, collaborative environment and builds positive relationships with clients and staff while maintaining professional boundaries.
  • Demonstrates respect and acceptance of diverse individuals and communities served by, working in partnership with or employed by Children's Home & Aid, including but not limited to race, gender, ethnicity, social-economic status, and LGBTQ populations.
  • Must have a valid driver's license and auto insurance when the position requires an employee to operate a motor vehicle in connection with executing the position's responsibilities which include driving to and/or from any agency function.


  • The applicant must submit to a criminal background check and a child abuse and neglect screening and maintain a cleared status throughout employment.

Children's Home & Aid offers a benefits packet to our professionals:

  • Blue Cross and Blue Shield Medical Coverage: Traditional PPO, or PPO w/health savings contributions.
  • Dental and Vision Insurance Options
  • 11 paid Holidays
  • Paid Time Off (PTO)
  • Flexible Spending
  • Opportunities for Student Loan Forgiveness
  • 401K Plan
  • Training and Professional Development Plan
  • E- Learning
  • Employee Assistance Plan

Click here to learn more about Children's Home & Aid's core values.

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Company Description
What you do every day makes a difference
At Children’s Home & Aid
Make a Difference: what you do each day makes a difference in the lives of children and families.
Use Your Gifts: use your unique set of skills, experience, knowledge, talents, passions in an organization that is always innovating.
Grow: Create an Individual Development Plan, attend professional development workshops, work with a mentor, expand your skills and knowledge.
Work Toward Our Mission: work with us toward our mission to partner with children, youth, and families whose potential is at risk to create hope, opportunity, and bright futures.