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Hotel General Supervisor HND / BA / BSc Job

2024-05-31 10:32   Hotel / Restaurant   Lagos   23 views
Job Details

Job Opportunity

We seek an experienced and dedicated individual to join our team as a Hotel General Supervisor. This pivotal role involves overseeing daily operations to ensure the smooth and efficient running of the hotel.
The Ideal candidate must possess strong leadership skills, a passion for hospitality, and a commitment to delivering exceptional guest experience.

Responsibilities

Oversee the daytoday operations of the hotel, including front desk, housekeeping, maintenance, and food & beverages departments with minimal supervision
Supervise and motivate staff to maintain high productivity, professionalism, and guest satisfaction.
Train and develop team members to uphold quality standards and provide excellent customer service.
Monitor inventory levels and ensure adequate supplies are available to meet guest needs.
Conduct regular inspections of guest rooms, public areas and facilities to ensure cleanliness, safety and compliance with company standards.
Handle guest inquiries, requests and complaints in a prompt and courteous manner, striving to resolve issues to the guest satisfaction.
Collaborate with department heads to implement operational policies, procedures and best practices to optimize efficiency and guest satisfaction.
Manage budgets, control costs and maximize revenue opportunities while achieving financial targets.
Maintain accurate records of expenses, revenue and inventory levels and prepare reports for management as required.
Ensure compliance with health, safety and security regulations and implement emergency procedures as needed.
Foster a positive work environment by promoting teamwork, open communication, and employee recognition.
Informed about industry trends, competitor activities, and market conditions to identify opportunities for improvement and innovation.
Participate in regular meetings with senior management to discuss operational performance, challenges, and strategic initiatives.
Act as a liaison between hotel management, staff, and guests to facilitate smooth communication and problem resolution.

Qualifications

Bachelor’s Degree/HND in Hospitality Management, Business Administration or related field preferred.
Strong leadership skills with the ability to inspire and motivate a diverse team.
Excellent communication and interpersonal abilities, with a focus on guest satisfaction.
Solid organizational and time management skills with the ability to prioritize tasks effectively.
Knowledge of Hotel Management software and reservation systems
Understanding of budgeting, financial analysis, and revenue management principles.
Ability to remain calm and composed under pressure and make sound decisions in challenging situations.
Flexibility to work irregular hours, including nights, weekends, and holidays as needed.
A minimum of 5 years in a similar position is required

Company Description
Robert Johnson Nigeria Limited, a wholly indigenous company was incorporated in December 1992 but commenced effective operations in October 1994 as a service provider on currency counting machines and cash handling equipment. In 1997, Robert Johnson acquired the Dealership of Glory Shoji Co. Ltd ... read moreof Japan and introduced into the Nigerian market the Glory range of products which is currently a leading and preferred brand by users/organizations for its durability, accuracy, and ruggedness. This has made us be one of the leading companies in the area of banking automation and with the level of our achievement, our clients have chosen us to be their sole partner.