Hotel Front Desk Officer (Yola) at Venmac Resources Limited Bachelor Degree Job

Main function:

To receive and attend to guest

Reports Directly to: Front Office manager/commercial manager/Operations Manager

JOB DESCRIPTION

Make and confirm reservations for guests

Ensure proper room allocation

Register and check guests in

Close guest accounts and check guests out

Confirm relevant guest information

Verify guest's payment method

Issue room keys

Maintain clear and accurate records of guest room bookings

Compute all guest billings, accurately post charges to guest rooms and house accounts

Receive and transmit messages for guests

Listen and respond to guest queries and requests both in-person and by phone

Review accounts and charges with guests during the check-out process

Process accurate payment of guest accounts

Inform housekeeping when rooms have been vacated and are ready for cleaning

Monitor visitors to the hotel

Enforce rules and policies of the hotel

Maintain a neat and orderly front desk and reception area

Leverage on interpersonal and communication skills to lead, influence, and make sound financial/business decision making.

Innovative to adapt quickly and effectively to the competitive nature of the hospitality industry.

Good knowledge of Microsoft word and excel.

Good knowledge of eZee hospitality solution.

Any other assigned duty by the management.

Venmac Resources Limited is a hotel management company with an unmatched experience in the hospitality Industry. Over the years we have worked with reputable 3-5 star hotels across the nation, providing business solutions in the hospitality industry, and we have earned ourselves as one of the eme... read morerging hospitality management company committed to seeing our clients satisfied, hence our slogan 'Thinking Beyond Boundaries'.