Head, Technology and Operations Governance - Interswitch Bachelor's Degree Job2022-08-05 16:09 Administrative / Management Lagos 81 views
Management of IT Service management (ITSM) and Operations Service Management (OSM) across Interswitch’s operation and technology groups.
Support strategy formulation for IT by exploring how information technology can be used to help the organization become more responsive to customer needs and changing business requirements
Coordinates with service owners/ process owners to identify improvement opportunities, define key performance indicators and develop metrics for improvement
Identifies and implements opportunities in process improvements for Change, Incident, Problem, Capacity and Service management
Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory authorities taking appropriate action to report and resolve these and escalating issues as appropriate
Mange the tracking of the alignment of IT Strategy with Interswitch’s business objectives
Manage IMS ISO 20000 (Service Management) across Interswitch’s backbone
Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program
Prepare and coordinate the completion of various data and analytics reports
Executes a communications plan by working within established internal communication systems and procedures
Participate in the IT annual budgeting and planning process for the assigned business units, and tracks IT spend.
Education And Experience:
Academic Qualification(s): BEng / BSc in Elect / Elect, Computer Science/engineering or Information Technology inclined degree
Experience (Number of relevant years): 7 – 10years
Key Skills And Competencies:
Extensive Technical skills
Time management skills
Customer service skills
In-depth Knowledge of all Inter Switch products
In-depth understanding of core payment systems components and all ancillary applications
Effective problem analysis and resolution
Knowledge of industry Security standards, regulatory institutions and policies
Effective Time and task management
Incident and Problem Management
IT service management.
Application Closing Date
12th August, 2022.
How to Apply
Interested and qualified candidates should:
Click "Apply Online" button below to apply.