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Head of Third-Party Processing Operations Bachelor Degree Job

2024-09-20 19:00   Engineering / Technical   Lagos   38 views
Job Details

Job Overview

As the Head of Third-Party Processing Operations, you will spearhead operations that keep critical payment processes running smoothly across Chargebacks, Settlements, Reconciliation, Implementation, and Technical Support. Your leadership will be vital in ensuring seamless day-to-day operations while driving innovation in operational strategies.

Your Key Responsibilities:

Lead with Impact: Steer the Operations Team to deliver top-tier performance, ensuring they meet business goals and continually raise the bar on operational excellence.
Resolve Complex Issues: Act as the ultimate escalation point for high-stakes operational challenges—your problem-solving skills will be crucial in ensuring nothing stands in the way of seamless service.
Strategize for Efficiency: Oversee team capacity and task prioritization, ensuring optimal resource utilization while aligning team efforts with the company's big-picture goals.
Monitor Performance: Keep a close eye on critical operations, escalate issues swiftly, and deliver timely reports that highlight trends, improvements, and next steps.
Elevate Processes: Drive continuous improvement by fine-tuning operational processes, particularly those tied to third-party partners and payment schemes, enhancing overall efficiency.
Customer-First Reporting: Develop tailored reports for clients, providing clear insights on operational performance and collaborating to address their specific needs.
Lead Key Integrations: Manage integration projects with financial institutions, payment facilitators, and partners, ensuring smooth and successful transitions.
Technical Mastery: Become the go-to expert on customer integrations, mastering APIs, deployment, and post-production support to guide both internal teams and clients.
Ensure Uptime: Oversee resolution of production issues—whether they involve configuration, transaction processing, or systems maintenance—ensuring uninterrupted service.
Drive Incident Management: Create and maintain incident management protocols, ensuring fast identification, resolution, and minimal client impact.

What You'll Bring:

A degree from a reputable institution.
8+ years of solid experience in financial institutions, card schemes, or payment networks, with a strong focus on technical operations.
3+ years of leadership experience, successfully managing large teams in high-pressure, high-stakes environments.
Expert knowledge of payment processing systems, including message routing, authorization, clearing, settlement, and client connectivity.
Hands-on experience with card payment technologies, reporting standards (ISO 8583, EMV Tokenization, 3D Secure, PCI DSS), and dispute resolution platforms like NIBSS IDRS, VROL, and Mastercom.
A sharp analytical mind with the ability to solve complex problems quickly and efficiently.
Outstanding communication skills, capable of breaking down complex issues for both technical and non-technical audiences.

Why You Should Join:

People-First Culture: Join a team that values every member's voice. You'll be part of a culture that fosters respect, support, and open communication, where everyone works together to create something great.
Continuous Learning: You'll thrive in an environment that invests in your growth, offering training, technical talks, and a culture of knowledge sharing.
Top-Notch Compensation: Competitive salary, health benefits, pension, annual bonuses, and perks designed to support your well-being and success.

Company Description
Initiate International is a specialist recruitment agency for Digital Marketing, IT, Finance, Property, Sales, Online Gaming, Contact Centres, Office Administration and Executive jobs in South Africa. We also supply companies with sought after foreign language speakers. With branches in Cape Town an... read mored Johannesburg we recruit across South Africa. Initiate International takes a different approach to the conventional recruitment service. The selection and shortlisting of candidates is just one of many things we do, to help you achieve your company's objectives.
Initiate International was established in 2007 in Cape Town, South Africa with the desire to offer a new and dynamic style of recruitment service. Our mission is simple: to deliver the highest standards of recruitment service through a consultative approach. We take the time to find out what you are looking for, whether it be in your next career move or in your next recruitment requirement. We understand how important culture fit is, and make it one of our primary targets to match the job seeker to the culture of a company, not just the job spec.