Head of Support Services HND / BA / BSc Job

Job Description

Monitor and ensure maintenance of merchandising standards in assign area.
Monitor all placements for store section and allocate resources appropriately.
Manage and evaluate all financial documents, prepare reports and initiate all sales decision.
Oversee the visual merchandising and display arrangements in store, ensuring products are presented attractively and in line with brand guidelines.
Manage inventory levels, including ordering stock, conducting stock takes, and coordinating with the warehouse to ensure timely restocks.
Train and supervise merchandising staff, providing guidance on merchandising standards, product knowledge, and customer service expectations.
Collaborate with the marketing team to implement promotional strategies and events that drive sales and enhance customer engagement.
Analyse sales data and inventory reports to identify trends, forecast demand, and make informed decisions on product placement and promotions.
Evaluate all accounts and ensure compliance to all merchandising standards.
Develop good customer care service programs and perform regular troubleshoot on same.
Implement loss prevention strategies to minimize shrinkage, expired products and ensure the security of merchandise.
Coordinate with the warehousing team to ensure that all display fixtures and merchandising equipment are in good working condition and meet safety standards.

Requirements and Skills

B.Sc/HND degree in Marketing or related field with vast experience
Proven minimum working experience of 2 -5 years in merchandising
Good Administrative experience, Ms word & excel skills
Highly creative with experience in identifying target audiences and devising campaigns that engage, inform and motivate
Excellent verbal and written communications skills
Strong listening, presentation and decision-making skills
Commercial acumen and the ability to “decode” customers.

Welcome to Phillips Consulting Limited.
We are a leading business management consulting practice serving clients across Africa. We work in all major sectors of the economy and levels of government engaging highly trained and sector-experienced consultants. PCL is a wholly owned Nigerian firm with o... read moreffices in Lagos, Abuja and Johannesburg. Established in 1992, we offer an array of business and management consulting services to government and corporate organizations.
Our focus is on creating and managing change in organizations by formulating and implementing customer focused strategies. Over the years, we have been engaged on a wide range of assignments principally to help clients realize projects, to improve efficiency and to build human capacity. We draw our competitive strength from collaborations with global partnership firms in Europe, North America and Africa. Our delivery skills reflect our highly competitive recruitment of bright, vibrant and experienced consultants whose competence we continuously enhance through intensive training in the use of our proprietary management tools and techniques