Head of Sales and Customer Service Bachelor Degree Job

Job Summary


We are looking for an experienced Sales and Customer Service Manager to provide excellent customer service and promote idea, to change the current customer service impression and improve the sales numbers of our client in the manufacturing of furniture.
The goal is to keep the department running in an efficient and profitable manner, to increase customer's satisfaction, loyalty, retention and to meet their expectations.
Preferred must be willing to resume work on the 2nd of January, 2025.


Responsibilities


Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Setting clear goals and priorities for the sales team
Developing and executing sales strategies
Managing the sales budget
Analyzing performance data to identify opportunities for growth
Hiring and training salespeople
Managing the sales pipeline
Assigning sales territories
Keep ahead of industry's developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities


Education, Qualifications and Experience


Proven working experience as a Customer Service and Sales Manager in interior business, retail outlets, retail luxury brands.
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Working knowledge of customer service and sales software, databases and tools
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BSc Degree in Business Administration or related field with minimum of 10 years experience in Sales and Customer Service.

Smart Partners was founded by Tijani Iyemifokhae , a graduate of Industrial Chemistry, University of Benin with MBA (Human Resources) Lagos State University Ojo. He has more than a decade work experiences that span across some leading law firms as Practice Development Manager.
At Fine and Country I... read morenternational (West Africa) he was the Head of Operations and Strategy. For the years spent at Fine and Country, he developed; Sales, Marketing, HR Structures and Policies, Business model and Operational Processes. Mr. Iyemifokhae has attended series of local (Lagos Business School) and International trainings. He is a talented Strategist with multitasking abilities.