Head of Credit & Collections Masters Job

Job Summary:


We are hiring a Head of Credit & Collections to restructure our pharmacy credit model. This role will design and manage a scoring system, collections engine, and recovery workflows.


Core Competencies:


Credit policy design and enforcement
Risk tiering and customer segmentation
Negotiation and dispute resolution
Collections performance tracking (aging, DSO, recovery %)
CRM/ERP credit workflows (Zoho, QuickBooks, Salesforce, etc.)


Leadership Qualities:


Results-focused and analytical
Empathetic but firm with customers
Able to lead teams under pressure and drive urgency
Collaborative with sales and finance teams


Key Responsibilities:


Design and implement risk-based credit policy
Segment customer credit tiers; integrate into sales process
Lead a collections team with daily tracking & recovery actions
Engage defaulters to negotiate repayments and reduce bad debt
Run weekly reporting for CEO/CFO


KPIs:


Collection recovery: ≥ ₦80M in 90 days
Daily repayment %
% of credit default reduced to <10%
Aging bucket shrinkage (30, 60, 90 days)
Customer satisfaction post-recovery


Requirements:


5+ years in credit, collections, or lending operations
Experience with B2B credit scoring or financial modeling
Strong leadership and negotiation skills
Analytical with CRM/ERP reporting experience
Bonus: familiarity with pharmacy or SME credit lending



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Founded in 2016, RxAllng is Africa's largest digital pharmacy platform. We enable patients buy high quality AI-authenticated medicines from trusted offline pharmacies who use our AI-enabled inventory software to ensure availability. We pool the procurement of our network pharmacies and enable patien... read morets get the lowest prices.
Patients save time they would have otherwise used in the open markets, reduce their transportation expenses and receive high quality and non-counterfeit products without leaving the comfort of their homes. They can also receive 'telepharmacare' through the platform.
RxAllng offers an alternative sales channel for pharmacies who are pursuing an omnichannel sales strategy. We provide this service and our AI enabled inventory software to you free of charge. By selling through RxAllng you will reduce your sales costs and achieve wider coverage and visibility in your country of operation. Through our inventory software you will always have the right stock for your patients.