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Guest Service Agent (Receptionist) - BSN OND - HND / BSc Job

2022-06-20 14:24   Hotel / Restaurant   Abuja   110 views
Job Details

Purpose of the Job

To ensure that all reservations are made and confirmed, receive guest professionally, compute guest bills and keep proper records.

Key Responsibilities

Receiving of visitors and customers professionally

Welcome and greet guests

Answer and direct incoming calls

Inform guests of hotel rates and services

Make and confirm reservations for guests

Ensure proper room allocation

Register and check guests in

Confirm relevant guest information

Verify guest's payment method

Verify and imprint credit cards for authorization

Issue room keys and direct guests to their rooms

Maintain clear and accurate records of guest room bookings

Compute all guest billings, accurately post charges to guest rooms and house accounts

Receive and transmit messages for guests

Retrieve mail, packages and documents for guests

Listen and respond to guest queries and requests both in-person and by phone

Provide accurate information about local attractions and services

Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests

Complete and maintain any incident reports, daily activity reports or other reports requested by management

Manage conference room bookings and scheduling

Close guest accounts and check guests out

Review accounts and charges with guests during the check-out process

Process accurate payment of guest accounts

Inform housekeeping when rooms have been vacated and are ready for cleaning

Monitor visitors to the hotel

Enforce rules and policies of the hotel

Maintain a neat and orderly front desk and reception area

Answering and making of official phone calls

Interact with customers and clients professionally

Receiving of cash and issuing of receipts and invoices to guests

Helping guests/customers navigate through offices

Monitoring of visitors’ access

Carry out other responsibilities assigned by the manager while maintaining professional composure always.

Educational Qualifications

B.Sc in related field or N.C.E / Ordinary Diploma in any related field.

Years of Experience:

Minimum of 2 years cognate experience.

Skills Required:

Good numerical skills, time management skills, basic computer knowledge, attention to details and good interpersonal communication (written and verbal communication).

Application Closing Date

4th July, 2022.

Method of Application

Interested and qualified applicants should forward their Curriculum Vitae and Cover Letter in Word or PDF format to: vacancy@biblesociety-nigeria.org using the Job Title as the subject of the mail.

Company Description
The Bible Society of Nigeria is a member of the United Bible Societies (UBS), a global fellowship of Non-Denominational Christian organization whose primary mission involves translation of the Holy Scriptures into languages people can easily read and understand as well as production and distribution of the scriptures in various forms to meet the different needs of everyone.