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Front Desk Recruitment HND / BA / BSc Job

2024-03-22 22:06   Secretarial / Front Desk / Assistance   Lagos   54 views
Job Details

Location: Lekki, Lagos

Employment Type: Full-time

Job Summary

The Front Desk Officer is the first contact of the organization, therefore the officer acts as the face of the company, and she represents the first point of contact with customers and handles all stages of the customer’s inquiries.

The Front Desk Officer shall be responsible for confirming customer service and accommodating special requests whenever possible.

The Front Desk Officer serves as a sales and marketing representative, marketing all company’s services to new and potential customers and also updates existing customers with newly introduced service.

Job Roles and Responsibilities

The Front Desk Officer shall:

Resume work 5 days a week on shifts.

Sell available service to the customers.

Receive all incoming calls on the company’s official line.

Be responsible for redirecting calls when needed and keep record of messages.

Attend to customer’s call, request/complaints directed at the company.

Verify the customer’s method of payment and follows established procedures.

Provide detail sales report summary to the Accountant.

Provide adequate report of operations, and challenges to appropriate authorities.

Be responsible for counting the coins from the previous day operations by 8am.

The coins, transfer and card receipts shall be recorded in the provided register.

Communicate information to the appropriate quarters.

Be responsible for weighing customer’s laundry before assigning a Floor Attendant, so as to avoid machine overload.

Be responsible for assigning drop off laundry to the Floor Attendant on duty.

Ensure that her workstation is constantly tidy.

Take stock daily of items in the store.

Confirm items supplied before adding to the stock in the store.

Attend to all other duties as assigned by management.

Education & Experience

HND / BSc in any field.

Must have 1 – 2 years proven work experience as a Receptionist, Front Office Representative or similar role.

Customer service attitude.

Experience working in laundry services is an added advantage.

Knowledge:

In-depth industry and market knowledge

Data Management

Customer Relationship Management

Business Management

Sales and Negotiation

Team Management

Skills / Physical Competencies:

Good Communication skills

Multitasking and time-management skills, with the ability to prioritize tasks

Leadership Skills

Management skills

Presentation skills

Reporting skills.

Interpersonal skills

Problem-Solving Skills

Motivation for Sales

Time Management

Behavioral Competencies:

Integrity

Fairness

Ability to be resourceful and proactive when issues arise

Professional attitude and appearance

Solid written and verbal communication skills

Consistent

Excellent organizational skills

Resilient

Independent

Adaptable

Quality / Technical Competencies:

Data Management

Proficiency in Microsoft Office Suite

Computer and Information technology appreciation

Customer Retention Management

Application Closing Date

14th May, 2024.

Method of Application

Interested and qualified candidates should send their CV and Cover Letter as the body of the email to: recruitment@washryte.com using the job title as the subject of the mail.

Note: For proximity purposes, candidates who reside between Ajah and Lekki, and Lekki and Ogudu will be highly preferred.

Company Description
Washryte Limited is a Laundromat with convenient and modern facility that offers full-service laundry options for customers which areself service, self-service drop-off and drop-off options. Equipped with state-of-the-art washers and dryers, our Laundromat provides a clean and efficient environment for customers to take care of their laundry needs. Our experienced staff handlethe washing, drying, folding and ironing of clothes with care and attention to detail.At our Laundromat, we strive to provide a comfortable and welcoming atmosphere for all customers such as comfortable seating, Wi-Fi access, and vending machines, in order for customers torelax and enjoy their time at the Laundromat while their laundry is being taken care of. Whether you're a busy professional, a student, or a parent looking for a convenient and efficient laundry solution, our Laundromat is here to meet your needs. Visit us today and experience the convenience and quality service that sets us apart from the rest.We are recruiting to fill the position below
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lekki