Front Desk Officer - Zedcrest Capital HND / BA / BSc Job2023-08-31 14:38 Secretarial / Front Desk / Assistance Lagos 195 views
Employment type: Full-time
Reports to : Human Resources & Admin Lead
The Front Desk Officer will play a crucial role in creating a positive first impression for visitors and clients.
This position involves managing the reception area, handling inquiries, and providing administrative support to various departments as needed.
The ideal candidate is expected to maintain a professional and welcoming demeanor while efficiently managing front desk operations.
Provide a professional and friendly first point of contact, ensuring a positive experience for all.
Answer and direct incoming phone calls to the appropriate personnel or department.
Respond to inquiries via phone, email, or in-person, providing accurate information or directing inquiries to the relevant parties.
Register and log visitors, ensuring security and compliance with company policies.
Notify employees of visitor arrivals and ensure they are properly escorted as required.
Maintain an organized calendar to optimize scheduling efficiency.
Receive and sort incoming mail and packages, distributing them to the appropriate recipients.
Handle visitor complaints or issues professionally and escalate to the appropriate personnel when necessary.
Be familiar with emergency procedures and protocols, and guide visitors or employees during emergencies.
Other tasks as assigned.
Minimum of a First degree in Mass communication, Business Administration, or a Social Science related field.
Minimum of 2 years’ work experience.
Proven experience in a customer-facing or administrative role.
Excellent verbal and written communication skills.
Proficient in using office software, including Microsoft Office Suite (Word, Excel, Outlook).
Strong organizational and multitasking abilities.
Professional appearance and demeanor.
Ability to remain calm under pressure and handle difficult situations diplomatically.
Basic understanding of security protocols and emergency procedures.
Ability to maintain confidentiality and handle sensitive information with discretion.
Desire and aptitude for learning new concepts on the job.
Reliable, dependable, organized and takes responsibility for actions.
Application Closing Date
Method of Application
Interested and qualified candidates should:
Click here to apply online