BetaJob is also available in your country: USA. Starting good opportunities here now!

Front Desk Officer - Cedarcrest Hospitals Bachelor's Degree Job

4 weeks ago Secretarial / Front Desk / Assistance Job Lagos   484 views
Job Details

Location: Victoria Island, Lagos
Employment Type: Full-time

The Role

  • Reporting to the Client Services Manager, the Front Desk Officer is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling patients appointments in a professional and timely manner.
  • The front desk officer will also provide the required paperwork to be completed by patients as well as the entering of patient details into the hospital’s database.

Responsibilities

  • Welcome, register guests/patients and attend to them in a prompt and timely manner
  • Log all registrations for the day into Microsoft Access for backup
  • Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
  • Pre-admits patients by receiving bookings from physicians; confirming admitting privileges of physicians; interviewing patients; entering patient information to hospitals database.
  • Ensures patient’s arrival to hospital room or testing area by assigning patient beds; notifying nursing unit of patient’s arrival; calling volunteer to transport the patient to the assigned area.
  • Receives incoming communiques and forward to their relevant departments.
  • Provides information to the public by answering admitting procedure, hospital regulation and service inquiries of patients and the public; referring inquiries.
  • Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff
  • The front desk staff answers all calls, take appointments, screen calls and forward to the appropriate department or unit.
  • The front desk staff on duty has to be extra vigilant, report suspicious movement and should always do a 30min interval security check that has to be reported in the security checkbook.
  • Getting clearance and authorization for HMO enrolees accessing care after 5pm daily and at weekends when the desk officer is off duty.
  • Clear corporate patients to access care by collecting a referral letter monthly where applicable.
  • Give credit limit to outpatients or staff when the credit limit officer is unavailable.
  • Make a list of consumables/items needed in the unit that is unavailable during your shift and handover to the next shift.
  • Ensure persons accompanying emergency patients to the hospital are well guided, monitored and looked after.
  • Do a check list of all unit equipment. Report any equipment issues or service downtime to the Maintenance and IT unit.
  • Ensure all persons not required to be in the hospital leave the building by 12 midnight.
  • Comprehensive report sent at the end of the shift including logging all incidents that happen within the unit and its environs.
  • The front desk staff is to carry out all other duties as assigned to him/her including listing on-duty hospital staff.

Qualifications

  • Bachelor's Degree or its equivalent
  • One to two years of experience
  • Proficient with Healthcare Management Systems and Microsoft Office Suite
  • Experience working in a hospital is an added advantage
  • Face to face experience with customers
  • Outstanding communication skills, both written and verbal
  • Excellent organizational and multi-tasking skills
  • Highly motivated team player willing to go the extra mile.

Special Conditions

  • Employment is contingent on passing a medical screening conducted by the hospital
  • Employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment
  • Knowledge of workflow processes.

Application Closing Date
26th July, 2021.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: careers@cedarcresthospitals.com using the job title and the code as the subject of the email.

Company Description
Cedarcrest Hospitals Limited was founded in Abuja in January, 2008. The hospital started as a mono specialty centre and was formerly known as Cedarcrest Orthopaedic Clinics Ltd. Within a few years the hospital expanded its scope of services and has become a leading private multispecialty hospital. The core vision of the organisation is to provide world class specialist healthcare services to patients in Nigeria and the West African sub region.