Login for faster access to the best deals. Click here if you don't have an account.

Fresh Jobs at the Borough Lagos HND / BA / BSc Job

2024-06-05 09:31   Customer service / Communication   Lagos   30 views
Job Details

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.


Bachelor’s degree or equivalent
1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system

go to method of application »

Company Description
About The Borough Lagos