Field Manager - WIOCC HND / BA / BSc Job2023-08-31 15:11 Administrative / Management Lagos 148 views
Job Type: Full-time
Lead and manage the Field Engineer team, to provide field support, resolve escalated incidents and assigned problems, maintain the WIOCC Network.
To be acknowledged as the regional field expert within the Company.
Key Duties & Responsibilities
Lead and manage 24/7 regional field team, escalation / on-call
Manage PoP facilities and data centre supplier management
Establish and manage field routine maintenance activities, comply with health & safety legislation
Lead problem resolution relating to field issues
Manage spares inventory, local records and data reconciliation with NetSuite
Manage the lab and bench testing area
Network installation, testing & commissioning, bringing into service, integration
Network quality and performance management
Creation of routine & ad hoc reports as needed
Assist other departments and lead and report on projects as requested by the Programme Manager
Adhere to, lead compliance with, and develop Company policies and procedures
Champion the development, use of and ensure data integrity of NetSuite
Innovate, report on and continually improve on operational and network KPIs
Service reporting excellence for both internal, clients and suppliers
Mentorship & training of regional field team on technical competency.
Bachelor’s Degree (or equivalent work experience) in a technical field
Technical certifications CCNA or JNCIA, CCNP or JNCP (desirable) or equivalent work experience.
Experience & Skills:
Requires minimum of 6 years’ technical experience in telecom industry, with desirably at least 3 years in second level technical support or equivalent and essentially 3 years in a team leader role
Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP)
Knowledge in supporting transmission and switching equipment i.e. Mikrotik, Juniper, Tejas Networks etc
Experience in network monitoring tools e.g. Cacti, MRTG, PRTG, NPM etc
Ability to share knowledge and mentor other team members
Effective written and verbal communications skills evidenced by previous work history and accomplishments
Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment.
Team leader & manager, motivator, client focused, relationship builder
Integrity, honest with high ethical standards, boundless, passionate and flexible
Personal excellence, accuracy and attention to detail
Collaborative, achieve results through teamwork and partnerships
Strong analytical skills and able to collate and interpret data from various sources
Good English language communicator with a natural aptitude for dealing with people
Excellent network diagnostic and problem-solving skills.
Application Closing Date
15th September 2023.
Method of Application
Interested and qualified candidates should send their updated CV including three referees to: email@example.com using the Job Title as the subject of the mail.