Field Manager - WIOCC HND / BA / BSc Job

Location: Lagos

Job Type: Full-time

Job Objective

Lead and manage the Field Engineer team, to provide field support, resolve escalated incidents and assigned problems, maintain the WIOCC Network.

To be acknowledged as the regional field expert within the Company.

Key Duties & Responsibilities

Lead and manage 24/7 regional field team, escalation / on-call

Manage PoP facilities and data centre supplier management

Establish and manage field routine maintenance activities, comply with health & safety legislation

Lead problem resolution relating to field issues

Manage spares inventory, local records and data reconciliation with NetSuite

Manage the lab and bench testing area

Network installation, testing & commissioning, bringing into service, integration

Network quality and performance management

Creation of routine & ad hoc reports as needed

Assist other departments and lead and report on projects as requested by the Programme Manager

Adhere to, lead compliance with, and develop Company policies and procedures

Champion the development, use of and ensure data integrity of NetSuite

Innovate, report on and continually improve on operational and network KPIs

Service reporting excellence for both internal, clients and suppliers

Mentorship & training of regional field team on technical competency.

Minimum Qualifications

Bachelor’s Degree (or equivalent work experience) in a technical field

Technical certifications CCNA or JNCIA, CCNP or JNCP (desirable) or equivalent work experience.

Experience & Skills:

Requires minimum of 6 years’ technical experience in telecom industry, with desirably at least 3 years in second level technical support or equivalent and essentially 3 years in a team leader role

Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP)

Knowledge in supporting transmission and switching equipment i.e. Mikrotik, Juniper, Tejas Networks etc

Experience in network monitoring tools e.g. Cacti, MRTG, PRTG, NPM etc

Ability to share knowledge and mentor other team members

Effective written and verbal communications skills evidenced by previous work history and accomplishments

Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients

Must use B/OSS tools effectively to record information accurately and concisely in a timely manner

Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment.

Attributes:

Team leader & manager, motivator, client focused, relationship builder

Integrity, honest with high ethical standards, boundless, passionate and flexible

Personal excellence, accuracy and attention to detail

Collaborative, achieve results through teamwork and partnerships

Strong analytical skills and able to collate and interpret data from various sources

Good English language communicator with a natural aptitude for dealing with people

Excellent network diagnostic and problem-solving skills.

Application Closing Date

15th September 2023.

Method of Application

Interested and qualified candidates should send their updated CV including three referees to: applications@wiocc.net using the Job Title as the subject of the mail.

WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africas first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.