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Female Front Desk Officer & Customer Care Representative Bachelor's Degree Job

1 month ago Secretarial / Front Desk / Assistance Job Lagos   354 views
Job Details

Location: Lekki, Lagos

Employment Type: Full-time



Job Description


Monitor the operation and general activities of customers and drivers

Monitor drivers relationship with customers

Identifying trends and rending optimum service to customers

Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved

Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services

Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process

Establish and maintain professional friendly relationship with drivers

Collaborate with relevant departments e.g marketing in deploying promos and other activities

Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development

Provide weekly report for all activities and department.

Eligibility


Applicant must have 0 to 1 year experience with a ride-hailing firm with IT knowledge

Applicant must possess good computer and telecommunication skills

Applicant must be innovative and creative

Applicant must have the ability to work to achieve set targets and goals

Applicant must have the ability to work in a competitive environment

Application Closing Date

30th May, 2021


How to Apply

Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job Title and Location as the subject of the mail

Company Description
Pickmeup International Company - The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides