Experienced Officer HND / BA / BSc Job
2024-06-14 09:18 Administrative / Management Ebonyi 84 viewsJob Details
Job Description
Experienced Officers represent the first contact of our business with guests. Selected candidates would be invited for a one (1) week boot-camp training.
Key Responsibilities
Sell bus ticket at GIGM terminals to walk in guest
Make and/or change travel reservation for walk in guest using the online booking system
Create and maintain guest reservation records
Announce arrival and departure information using the public address system
Assist in guest luggage check in
Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
Adhere to the company’s policy on guaranteed reservations and no-shows.
Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
Resolve service problem by clarifying the guest complaint via phone, email and in person
Forward booking/traveling reschedule request to the concerned unit
Serve guests by providing service information related to travelling schedule, fare and payment
Promote the online booking, app downloads and other products and services of the company to customers.
Education & Work Experience
Minimum of Bachelor's Degree / HND in any relevant discipline
Minimum of two (2) years of cognate experience in Customer Service.
Skills & Competencies:
Excellent Customer Service
Effective Written and Verbal Communication
Computer Literacy
Exceptional time management.
Problem-Solving Skills
Neat and Professional Appearance
Outstanding interpersonal skills.
Ability to Stay Calm Under Pressure
Organized and Detail-Oriented
Able to Work a Flexible Schedule.