Experienced Center Agent HND / BA / BSc Job
2021-03-01 18:45 Customer service / Communication Lagos 3K viewsJob Details
Locations: Lekki, Ikoyi, Ajah-Lagos
Job Type: Full-time
Job Description
Provide guidance to walk-in customers on product and service offerings
Educate customers and potential customers with information on SLA and delivery timelines
Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
Promote and cross-sell company’s products.
Ensuring proper documentation and safety of all parcels sent and received.
Ensure strict compliance to scanning process and procedures.
Qualifications
Minimum of HND from a government recognized tertiary institution
Customer-centric, tech-Savvy, young and personable
Evidence of completion of mandatory NYSC scheme or Exemption Certificate.
Must reside on the Island
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply onlinehttps://jobs.smartrecruiters.com/GIGLogistics/743999736509484-experience-center-agent-lekki-ikoyi-ajah-
Company Description
We are recruiting to fill the position