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Experienced Center Agent HND / BA / BSc Job

2021-03-01 18:45   Customer service / Communication   Lagos   3K views
Job Details

Locations: Lekki, Ikoyi, Ajah-Lagos

Job Type: Full-time


Job Description


Provide guidance to walk-in customers on product and service offerings

Educate customers and potential customers with information on SLA and delivery timelines

Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.

Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).

Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.

Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.

Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.

Promote and cross-sell company’s products.

Ensuring proper documentation and safety of all parcels sent and received.

Ensure strict compliance to scanning process and procedures.

Qualifications


Minimum of HND from a government recognized tertiary institution

Customer-centric, tech-Savvy, young and personable

Evidence of completion of mandatory NYSC scheme or Exemption Certificate.

Must reside on the Island

Application Closing Date

Not Specified.


How to Apply

Interested and qualified candidates should:

Click here to apply onlinehttps://jobs.smartrecruiters.com/GIGLogistics/743999736509484-experience-center-agent-lekki-ikoyi-ajah-

Company Description
GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain competitive advantage.
We are recruiting to fill the position