Drill Rig Technician OND - HND / BSc Job

Job Summary

Basic Responsibilities:

Support the Maintenance Manager in providing timely service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs or promoting our product capabilities in the case of a test or demo.
Also responsible for supportingin troubleshooting, repairing and installing parts as needed to maintain the equipment.

Accountabilities & Responsibilities
Scope of Accountabilities:

Align action plans, activities, and scope with the Aftersales Strategy set by the Maintenance Manager
Develop and execute customer engagement, sales and service strategies

Main Responsibilities
Duties include, but not limited to the following:

Supervision and providing technical support to the technicians/customers in the form of troubleshooting either by phone or on site
Supplying parts information in the form of suggested stocking guide
Providing warranty support, evaluating and validating claims, discussing issues with the Maintenance Manager and submitting service reports
Primary training contact on equipment operation and proper use; leading the training for customers on all relevant features and benefits of using our products
Customising solutions to address issues specific to customers
Set-up and monitoring of new or improved components testing
Communicating service and other relevant activities to Customer and Maintenance Manager through daily service reports or relevant forms, email and telephone communication
Keep and improve the customer satisfaction of current key customers
Co-ordinate the training of technicians and ensure their competencies matches or exceeds the OEM standards and expectations
Analyse service reports to assess the performance of all equipment sold by HMD Ghana

Key Performance Indicators:

Return On Investment (ROI) of Engineering and Service Activities (Achieved v/s Planned)
Customer satisfaction
Timely Completion of Equipment repairs and tasks

Required Profile
Education:

Diploma /Degree in Mechanical / Automobile / Engineering
minimum of 5 years of relevant experience with Drilling Equipment
knowledge of inventory control, analysing the most recurrent failures and provide solutions to Sites and make continuously follow up on the improvement

Experience:

3 years of professional experience in similar role such as Maintenance Technican , Maintanance Supervisor , Drill Rig Technician
Country Experience is a major plus; Machinery Experience (or B2B company) is a major plus
Experience working with Drilling equiptment(a strong technical background is desired)
Technical sales experience in a Dealership environment, preferably selling solutions to mining and construction customers
Initiative – a desire to take responsibility for a region and drive progress
Excellent verbal and written communication skills
Strong problem-solving ability
Commitment to providing quality customer service, on a consistent basis
Ability to handle and work under pressure, and prioritise workflow
Solid report writing ability and computer literacy.

Technical Competencies:

Strong knowledge of Maintenance Systems’ and execution
Good Planning, Prioritizing, & Organizing skills, with strong Follow-up
Effective Time Management with demonstrated ability to manage people and tasks effectively.
Strong Verbal and Written Communication skills, with ability to prepare Weekly/Monthly Presentations and Reports
Strong computer skills (use of Microsoft Office Products- Word, Excel, Power Point…)
Good Negotiation Skills

Leadership Competencies:

Customer driven (internal and external)
Possess personal qualities of Integrity, Respect and Commitment to corporate mission
Strong personality and able to work independently
Result oriented with string ability to execute
Well organised and systematic
Ability to communicate effectively with people at various level of the organisation
Strong written, oral and interpersonal communication skills
Good understanding of Mining and Construction customer segment and application
Inclusiveness and ability to work well with different cultures and working environments

Languages:


Fluency in languages: English.


Other Requirements (Travel; Working Conditions, etc.)


Mobile (need to visit clients, prepare events, visit external service providers).

HMD Nigeria (Heavy Machinery Dealership Ltd.) is a leading machinery and equipment supplier that belongs to the powerful network of HMD Africa spread across several Western African countries including Ghana, Guinea, Sierra Leone and Liberia. It was incorporated in August 2003 and is now managed by A... read moreIG (Africa International Group).
HMD Nigeria has built a strong reputation as a specialized distributor of world-class brands of heavy machinery and equipment used in the mining, construction, earthmoving, asphalt, roadwork, recycling, transportation, and agricultural industries; in addition to building materials and spare parts.
Driven by a passion to exceed customers’ expectations, HMD Nigeria’s dedicated team offers professional consultancies, training programs and after-sales services. Its extensive logistics expertise and its ability to innovate allow HMD Nigeria to respond dynamically to market needs and maintain its leadership position across West Africa.