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Director, Operations East Relevant Educational Qualifications Job

3 months ago Other categories Jersey City   125 views
Job Details

BUSINESS IMPACT STATEMENT The Operations Director manages all things Operations and Facilities. They lead a team comprised of 1 Manager/Operations, 2 Managers/Field Facilities and 20-26 Field Facilities Specialists.



Utilize Operational reporting, store observations and metrics to determine outlier stores

Root cause analysis and guide action planning with DMs and OM to address and decrease outlier stores

Increase the number of Operational Summary Report goal metrics achieved


Natural Disaster support/leadership

Communication of new operational initiatives to DMs and TMs

Partner with DMs and TMs on store selection for rollout and tests

Consistent feedback to Directors, VPs, and SVP of SOE on best practices, budgeting, execution and staffing customer feedback

Partnership with logistics leaders on truck scheduling, truck load quality and backhauls

Drive Omni peak results by preparing territory, planning, outlier management and communication


Allocate and manage $20K-$50K monthly repair budgets by store

Ensure the maintenance of Kohls property & stores within budgetary guidelines & resources

Participate in monthly facilities forecast meetings and prioritize reinvestment expenses across all departments

Manage relationships with all vendor service trades within a territory to drive most value for Kohls

Enforce contract compliance to ensure Kohls standards are met, partner with vendor leadership on regular basis for all trades including Housekeeping/Clean

Provide timely and consistent feedback to SOE Mgt board on Housekeeping Clean vendor performance

Provide field rankings of the capital and repair needs of stores by territory based on useful life of assets

Allocate seasonal operational equipment budget by store based on surveys and need

Provide feedback to SOE Mgt board on useful life modeling and future capital investment needs


Problem solving and follow up for DMs/TMs on capital projects in store

Provide feedback to SOE on phasing plans, potential business disruptions

Hold team accountable to walk completed projects, record uncompleted work and provide feedback to corporate owners


Own management, maintenance and renewal of 10-15 off site warehouse leases

Approve and allocate budget by district/store for seasonal storage trailers


Provide expertise to DMs as necessary on technology issues

Escalate critical technology issues to SOE and KT leadership in timely manner

Assist in device allocation by volume and type of store



Strong Communication Skills, Verbal, Written and Public Speaking ability to communicate effectively with various levels of executives

Proven leader who is results oriented, able to analyze data to understand issues and implement solutions. Capable of breaking down complex processes so others can understand and implement.

Experience leading in a high performing team. Strong ability to assess talent and develop teams

Experience in managing multiple projects efficiently

Strong organizational skills with the ability to handle multiple projects simultaneously


Bachelors Degree in related discipline

8-10 years progressive retail experience


Significant Travel Required

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Company Description
It’s great to have you here!Our purpose as a company is to inspire and empower families to lead fulfilled lives–to let our customers know that the things that make their lives better are within their reach. That goes for our associates too. We want you to grow professionally and personally, so we offer empowerment and potential in an environment that makes you feel at home. We’re down to earth, but we’re up for the challenge. We’re friendly, but we’re focused. We work hard, but we have fun. Experience life at Kohl’s.