Director of Operations (M / F) Bachelor's Degree Job1 week ago - Administrative / Management Jobs - Lagos - 44 views
Employment Type: Full-time
Reports to: Chief Executive Officer
Functional Link: Group Director of Operations & Digitalization
A comprehensive understanding of the banking market, practical knowledge of trade finance, cash management, operations, branch operations. The area of responsibility for this role is vast and thus requires thorough knowledge of various company processes.
The ideal candidate must be competent and able to plan many different kinds of operational activities.
He/She must be an excellent leader who can discover the most efficient ways to run the business.
The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.
Lead a team of specialists on transactional banking offerings.
Coordinate the electronics banking business of the company
Foster a lasting and seamless relationship with electronic service providers: NIBSS, Interswitch, etc
Effective and efficient electronic card management.
Management of various electronic and other delivery channels.
Overall coordination of operations for customer experience
Management of excellent service delivery across the network.
Development and implementation of operations digitalization.
Participate in any transactional related offerings, including trade finance, lending decisions, ALCO, technology-related offerings, service improvements, marketing of solutions,
Decide on pricing strategy for segments, individual customers
Give necessary notices to government/regulators and public of product changes
Liaise with Operations Centres, regularly reviewing all operational standards for product profitability, and identifying skills gaps
Review and feedback into customer satisfaction surveys, responding to customer complaints.
Liaise with People Development and Sales Management functions to design and deliver appropriate training, and give input into sales strategies.
Participate in the promotion of banking products, design of selling programs, and participate on sells
Manage a creative team and go with the top notch of the market on the transactional solutions.
Achieve a 50%-50% split between Interest income and non-interest income
Liaise with the team to make decisions for operational activities and set strategic goals.
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
Oversee customer support processes and organize them to enhance customer satisfaction
Review financial information and adjust operational budgets to promote profitability
Liaise with other departments, including finance and marketing, to ensure operations budgets and proper advertisements which meet department goals and attract clients
Identify patterns and problem areas, and implement effective solutions to increase efficiency.
Report regularly to Managing Director with completed on-budget and on-time projects and project outcomes
Maintain strong relationships with clients to drive sales and network with new clients
Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
Reviews, analyzes, and evaluates business procedures.
Implements policies and procedures that will improve day-to-day operations.
Revise and/or formulate policies and promote their implementation
Manage relationships/agreements with external partners/vendors
Evaluate overall performance by gathering, analyzing and interpreting data and metrics
Management of the staff in the department to achieve the overall objectives of the company.
Ensure that the company runs with legality and conformity to established regulations.
Degree in Business Management, preferably Finance or Economics, Certified professional banker.
Not less than 10 years, 7 of which must be at managerial level
Proven experience as Director of Operations or equivalent position
Excellent organizational and leadership abilities
Outstanding communication and people skills
Knowledge of industry’s legal rules and guidelines
In-depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service, etc.)
Good contact with third-party service providers.
Working knowledge of data analysis and performance/operation metrics.
Familiarity with MS Office and various business software (e.g. ERP, CRM).
Application Closing Date
30th April, 2021.
Method of Application
Interested and qualified candidates should send their CV and Application Letter to: email@example.com and cc: firstname.lastname@example.org using the "Job Title" as the subject of the email.