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Digital Business Practice Lead for North America Relevant Educational Qualifications Job

3 weeks ago Other categories Arlington   61 views
Job Details

Role Purpose
Manage and govern the North American Digital Business & IT Practice to ensure we deliver on client, knowledge and people objectives while growing and scaling our business.


Business Building

  • Drive achievement of North American Digital Business & IT Practice financial objectives, individual metrics and contribute to overall Gartner Consulting's financial success
  • Partner with Industry and Practice leadership to identify market demand specifically for Digital Business & IT and develop solutions that best serve this market
  • Evolve our Digital & IT solutions so our clients view Gartner Consulting's Digital solutions as highly distinctive and deliver expected business outcomes
  • Proactively partner with Industry Leadership, Managing Partners, Sales and Executive Partners to package, position, sell and deliver Digital Business & IT solutions to our clients
  • Work with Regional Leadership and Professional Development to define engagement staffing and resolve staffing conflicts and resource contention
  • Take overall responsibility for the performance of Digital Business & IT Practice

    Thought Leadership

  • Partner with Global Practice leaders to ensure Digital Business & IT solutions integrate all relevant Practice capabilities, assets and skills
  • Own productization and solution creation for Digital Business & IT solutions; focused on developing globally consistent and repeatable solutions
  • Evolve Digital Execution diagnostic tools and offerings to align with Gartner Research, accelerate engagement results and ensure predictable delivery
  • Align offerings to Gartner Research and Premium services to extend these services into Gartner Consulting engagements
  • Be viewed as the 'Go-to' SME for Digital Business & IT solutions
  • Represent Gartner Consulting and Digital Business & IT Practice at relevant Gartner Events and Client meetings
  • Work with Practice, Industry and Key Initiative Leadership to identify solution and IP gaps and determine their prioritization
  • Work with Practice, Industry and Key Initiative Leadership to develop complex industry-first/client-first solutions
  • Collaborate with senior Research & Advisory Leaders to envision the future, set the agenda and deliver new research focused on Digital Business & IT
  • Establish "feedback loops" between Research & Advisory agenda managers and Consulting Key Initiative Leads to enable open and collaborative information sharing

    Client Leadership

  • Drive high customer satisfaction with key client stakeholders through exceptional quality delivery and trust-based relationships leading to prospective account growth
  • Demonstrate the value proposition to clients and internal stakeholders (Sales, Executive Partners, Managing Partners and Practice Leaders) that Gartner Consulting is a "must-have" and natural extension of Gartner research
  • Partner with Industry Leads and Managing Partners to develop consistent methodologies, proposals, and pricing for Digital Business & IT solutions
  • Responsible for quality of all North American Digital Business & IT Practice related deliverables
  • Work with Industry and Practice leadership to design relevant and meaningful solutions for key client/accounts
  • Work with Managing Partners for key client/accounts to cement client relationships, identify and generate new opportunities, and secure extensions and expansions
  • Work with Practice Leads, Managing Partners and Engagement Managers to ensure the delivery excellence for all projects within the Practice
  • Work with Managing Partners to provide authoritative representation in sales pursuits and delivery
  • Collaborate with Practice Leads to ensure the successful completion of Practice priorities

    People Leadership

  • Build North America's Digital Business & IT community and coordinate with peers to develop a globally consistent community
  • Focus on coaching and educating all Industry Leads and Managing Partners, particularly those that are new, on the Digital Business & IT Practice solutions and value proposition. The measure for this will be full participation from all Managing Partners selling Digital Business & IT work in both integrated solutions and stand-alone opportunities
  • Build a high-performing team with requisite skill set to sell and deliver Digital Business and IT solutions

    o Lead and mentor associates to build a scaled capability to deliver high quality Digital Business & IT solutions

    o Partner with Region Leads to ensure Gartner Consulting hires and trains the Practice associates to meet delivery demand for Digital Business & IT solutions

    o Develop training content for associates with Region Leads and Professional Development

    o Manage the team performance setting clear goals and objectives and establish metrics

  • Develop a broad internal network and collaborate with experts across Gartner to support business activities that include a "One Gartner" approach
  • Work with Region, Practice, Industry Leadership to identify capacity and skills gaps and prioritize hiring opportunities with Geo Leads
  • Work with Region, Practice, Industry Leadership, Recruiting, and Professional Development to build and maintain a talent pipeline through hiring, cultivating, upskilling, and training
  • Onboard new associates, and coach and mentor senior existing associates
  • Lead and mentor Key Initiative Leads to create solutions that are repeatable, scalable and differentiated
  • Lead and mentor Practice Solution Leads to sell and deliver solutions with high quality, impactful client results

    Expected Results

  • New and differentiated Digital Business & IT solutions that deliver a high level of client value which gives Gartner Consulting a competitive advantage in the marketplace
  • Expert knowledge and advice to clients on their Digital journey
  • Double digit growth of the Digital Business & IT Practice
  • Sustainable relationships to improve internal and external collaboration

    Technical/Professional skills & Competencies

  • Manage relationships with CEOs/CIOs at key clients
  • Bachelor's Degree required; Master's Degree highly preferred
  • 10+ years of experience in Consulting with focus on Digital Transformation
  • 10+ years in solution development and innovation
  • Strong executive presence and strategic thinking skills, prioritization, and problem-solving ability
  • Demonstrated ability to lead consulting Practices, including strong knowledge of consulting business models and metrics
  • Proven track record of successfully leading senior level Consulting associates
  • Ability to develop and sustain executive client relationships as be a trusted business advisor
  • Can drive Gartner Consulting value proposition
  • Ability to travel as necessary when client travel resumes (up to 50% of time)


    Job Requisition ID:48331

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Company Description
Gartner is a people business. Fueled by expert analysis, bold ideas and intellectual courage, top talent is key to our success.
Looking for a community where you can thrive and make a visible impact?
Our team is intrinsically motivated by a shared set of values. Everyone strives to do their best for their clients, their team and themselves, setting the stage for future growth. This blend of curiosity, drive and humility forms the foundation of our culture.