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Data Response Squad Relevant Educational Qualifications Job

2024-06-27 07:01   Cook / Catering / Confectionery   Lagos   89 views
Job Details

As a member of our Data Response Squad, you will verify all our outlets, correct their data, and support various operational and strategic initiatives. You will work closely with cross-functional teams to ensure data integrity, accuracy, and availability.
Primary Objectives

Ticket Resolution Resolve all Data Service tickets assigned following agreed SLA. Agents are meant to resolve all tickets within 48-72 hrs. Agents ensure high quality service in the prompt resolution of all Data Service tickets;.
Data Integrity: Ensure 100% completeness and correctness of all customer-related data; field verification of all new and dubious outlets and other data issues that may be raised externally by the field teams (Drivers, Trade Executives, etc) or internally by the Data & Analytics teams.
Field Engagement: Engage with customers and serve as a feedback channel for the Growth team. To identify the root cause of prevalent and frequently recurring issues.
Outlet Update: Update correct information of all outlets assigned, ranging from Business owner name, Outlet name, phone number, outlet type and exact coordinate etc.

Secondary Objectives

Participate in Growth management training and development.
Drive customer acquisition through an efficient outlet identification and verification.
Act as the main point of communication between the customer on the field and the Growth management team.

Company Description
Top consumer goods producers as well as importers and local manufacturers use TradeDepot for a reason: the tens of thousands of retailers we service every day. TradeDepot enables manufacturers and key distributors keep their brands in stock on the shelves of millions of retail stores across ... read moreAfrica and other emerging markets. TradeDepot delivers an innovative route-to-market for the leading consumer goods producers in Africa. We handle the inventory, shipping, returns and customer service through our distribution facilities across Africa.