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Customers Care Representative - Phoenix Consult Bachelor's Degree Job

1 week ago Media / Advertising / Branding Jobs Lagos   155 views
Job Details

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Company Description
We are an organization concerned about human resourceing and management. We offer services that aid leadership qualities, individual development and recruitment. Our mission is to build great leaders and minimize unemployment.