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Customer Support Specialist - PackaGo HND / BA / BSc Job

2021-09-27 13:41   Customer service / Communication   Lagos   618 views
Job Details

Location: Lekki Phase 1, Lagos
Employment Type: Full-time, Permanent

Job Summary

  • Our Support team operates as the first point of contact for the PackaGo community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality.
  • In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users.
  • This team operates 12 hours/6 days per week. Customer Support Specialists work a 6-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.

What You’ll Be Doing

  • Provide phone, email, and text-based support to PackaGo customers, partners, users, and other community members
  • Address all customer concerns politely, using active listening skills to understand and confirm the information
  • Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
  • Proactively monitor in-progress deliveries and take corrective action when necessary
  • Manage non-standard delivery situations with professionalism, empathy, and urgency
  • Effectively use Zendesk and other internal tools to accurate log interactions and solve issues
  • Collaborate with team members from various PackaGo departments to ensure seamless delivery experience

What You Bring

  • A combination of sales, or customer service experience, optimally with a technology or logistics company
  • Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
  • Able to quickly and efficiently problem solve and troubleshoot
  • Comfortable with a fast-paced environment and changing requirements
  • Proactive and able to comfortably navigate through uncertainty and ambiguity
  • Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
  • Fluency in Yoruba, a plus!
  • Must be proactive
  • Must be able to use Microsoft suite


  • Interested candidates should possess a Bachelor's Degree / HND with 1 - 3 experience.

N60,000 monthly.

Application Closing Date
30th September, 2021.

Method of Application
Interested and qualified candidates should send their CV to: hr@pack-a-go.com using the Job Title as the subject of the email.

Note: Only apply if you stay on Lagos Island.

Company Description
PackaGo is an “on-demand” delivery service. PackaGo is a delivery service appthat connects Pilots to individuals/businesses who want to send nearly anything within Lagos. PackaGo works with businesses across virtually every industry to provide a faster, cheaper, and more scalable solution for same-day deliveries. PackaGo reaches 60% of Lagos. Households - the local same-day delivery footprint in Lagos.