Customer Support Representative Bachelor Degree Job
2024-03-18 20:30 Customer service / Communication Lagos 118 viewsJob Details
Location: Lagos
Employment Type: Full-time
Job Description
We are looking for energetic and dedicated Customer Support team members who have a passion for delivering world-class service to customers.
If you are interested in joining a fast-paced dynamic team, you will be the first point of contact for customers who want to get the most out of their service.
Since you will be representing a global brand, a positive attitude and a bubbly personality are a must-have!
This is a full-time position. Team members must be available to work (40 hours per week) on a 24-hour rotational work schedule with varying 9-hour shifts from Mondays to Sundays.
This does not exclude weekends and holidays.
You Will
Assist and troubleshoot with customers via email while maintaining the highest level of courtesy and professionalism.
Escalate positive outcomes and issues to the team using appropriate channels and be able to work on multiple platforms at once.
Interact with other team members to improve service quality
Attend weekly meetings and participate actively to ensure feedback on customer experience is implemented effectively.
Proactively spot different patterns that affect customers' experience and suggest possible changes to carry out.
Qualifications
A Bachelor's Degree in Marketing, Communications, Business Management, or a related field is preferred.
1+ years of professional experience working as a customer service specialist, or a similar customer support role.
Preferred experience working in Fintech or Financial Services
Experience using Google Apps for business, and CRM software
Exceptional interpersonal skills, problem-solving skills, communication and collaboration skills. Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click apply online
Company Description
We are recruiting to fill the position below