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Customer Support Officer - VividTech solutions OND / NCE Job

1 month ago Marketing / Communication / customer care Jobs Surulere   792 views
Job Details

Location: Surulere, Lagos
Employment Type: Full-time

Responsibilities

  • Ensure prompt response to customers' requests and enquiries at all times and across all channels
  • Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
  • Ensure customer satisfaction and provide professional customer support.
  • Escalate customer complaints/enquiries and other observations to relevant personnel as appropriate
  • Enlighten customers about the company's products and services aimed at promoting customer satisfaction and continuous patronage
  • Provide first-level technical support services.
  • Monitor and maintain customer'sdatabase.

Requirements

  • Candidates should possess an OND qualification.
  • A minimum of 2 years work experience.
  • A female is required.

Salary
N25,000 - N30,000 monthly

Application Closing Date
1st September, 2021.

How to Apply
Interested and qualified candidates should send their CV to: bmacaulay@xplugng.com using the Job Title as the subject of the mail.

Note: This position is for females only and for Surulere and axis only.

Company Description
VividTech solutions and services, the foremost messaging service provider on mobile and web platforms. Our platform is hinged on Messaging as a Service (MaaS) model which enables interested customers to subscribe to our services for special alerts and notifications.