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Customer Support Manager - Sloovi Relevant Educational Qualifications Job

2022-06-06 15:59   Customer service / Communication   Lagos   290 views
Job Details

Description

This is a pivotal role to be one of the first employees of an exciting mission-driven DaaS/SaaS-based company. We’re looking for an ambitious manager who will become obsessed with helping nurture our customers and being their champion both internally and externally.

Responsibilities

What you will do:

Make customer happiness your mission at All time design - managing all inbound customer communications, customer insights, and testing

Be the voice of the customer, understand them inside-out, so that these insights can help shape All time design as it grows

Be analytical, to understand and report on customer activity

Responding to escalated customer support issues.

Using your skills as a smart communicator, you’ll work with our customers to solve problems and maximize customer satisfaction

Be our customers ’Hero` helping and educating them on the benefits of All time design

Nurture and grow relationships with our customers, to ensure they all have the optimal experience when choosing All time design

Help to grow the Customer Support Team.

About You

You thrive in a mission-driven environment and want a key role in an exciting startup

You have a minimum of 2 years plus experience working in a customer support role

You have experience working with customer support platforms and tools

You have great experience in writing emails and talking directly to customers (web and phone)

You have experience managing social channels and conversations online

You have a high capacity to get things done quickly to an impeccable standard

You can coordinate, prioritize and manage multiple projects simultaneously

You enjoy a lot of variety in your daily and weekly objectives

You have strong organizational, writing, and numerical skills

You are a confident and persuasive communicator.

Application Closing Date

6th July, 2022.

How to Apply

Interested and qualified candidates should send their Resume to: careers@sloovi.com using the Job Title as the subject of the email.

Company Description
Sloovi is one unified brand that offers multiple SaaS solutions for brands of all sizes to give you a walkthrough of us. We have launched three ultimate products recently; Sloovi Email Signature, Sloovi Outreach, and Sloovi Feedback. We are in the process of launching two more products soon. Sloovi Email Signature is a no-design and no-code platform. We have a plethora of readily available templates uploaded to the tool. The users can edit the signatures and use them for free.