Customer Support Executive - Beacongate Limited Bachelor's Degree Job2022-07-04 12:03 Customer service / Communication Lagos 151 views
Location: Lekki-Jakande, Lagos
Employment Type: Full-time
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
A Bachelor's Degree in Administration or a related field.
A minimum of 3 years experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Knowledge of mediation and conflict resolution techniques is preferable.
N100,000 - N150,000 Monthly.
Application Closing Date
25th July, 2022.
Method of Application
Interested and qualified candidates should send their CV to: firstname.lastname@example.org using the Job Title as the subject of the email.