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Customer Support Executive - Beacongate Limited Bachelor's Degree Job

2022-07-04 12:03   Customer service / Communication   Lagos   151 views
Job Details

Location: Lekki-Jakande, Lagos

Employment Type: Full-time

Responsibilities

Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Planning the training and standardization of service delivery.

Selecting and hiring new staff.

Monitoring the work of individual representatives and of the team.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support.

Maintaining a pleasant working environment for your team.

Requirements

A Bachelor's Degree in Administration or a related field.

A minimum of 3 years experience.

Excellent interpersonal and written and oral communication skills.

Ability to lead a team.

Knowledge of CRM systems.

Computer skills.

Knowledge of mediation and conflict resolution techniques is preferable.

Salary

N100,000 - N150,000 Monthly.

Application Closing Date

25th July, 2022.

Method of Application

Interested and qualified candidates should send their CV to: bgatecareer@gmail.com using the Job Title as the subject of the email.

Company Description
Beacongate Limited - The company is primarily set up to help transform the latent abilities and potentials of Entrepreneurs, Professionals and Executives and make them realize their full potentials as well as create leadership brands that would make them distinct. This involves using approaches that lead to self discovery, awareness of situations, empowering for positive actions and actualization of goals and visions. We offer customized solutions to meet your personal and business needs.