Customer Support Agent HND / BA / BSc Job

Location: Victoria Island, Lagos

Employment Type: Full-time

Department: Client Engagement

Job Description

Provide prompt and courteous customer support through various communication channels (phone, social media, email, and chat).

Address customer inquiries, resolve issues, and provide appropriate solutions in a professional and empathetic manner.

Escalate complex cases to higher tiers of support as needed.

Maintain accurate records of customer interactions and transactions.

Collaborate with cross-functional teams to ensure seamless resolution of customer concerns.

Requirements

Minimum educational requirement: HND holder or BSc holder

Previous experience in customer support or related fields is preferred.

Strong communication and interpersonal skills are essential.

Proficiency in using support tools and CRM software is an advantage.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click apply online

Leatherback is a global digital cross-border payments service provider positioned to transform how treasury solutions are delivered to businesses and individuals in frontier countries. We provide a single access point that empowers individuals and businesses to be truly global. We do this by building best-in-class financial, payment, and commerce solutions that remove barriers to global growth and mobility for all citizens of the world.
We are recruiting to fill the following positions below: