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Customer Success Officer HND / BA / BSc Job

2024-07-01 08:30   Customer service / Communication   Lagos   17 views
Job Details

Responsibilities

Establish clear client retention goals
Process milestones for the clients and employees to work toward
Assist customers with setting up and navigating programs or software
Promote the value of the product
Upsell services and products with the brand image
Promote value through customer experience
Assist in creating training courses and educational materials
Review customer complaints and concerns and seek to improve the customer experience.

Company Description
Cybervergent offers a range of automated security solutions, ensuring compliance for cloud and on-premises environments. Designed to send priority alerts.