Customer Success Officer-SavingsBox HND / BA / BSc Job2024-01-17 08:27 Customer service / Communication Lagos 107 views
Location: Abuja (FCT)
Employment Type: Full-time
- As a Customer Success Officer, you will serve as the first point of contact for our valued customers.
- You will play a crucial role in providing exceptional customer support, resolving inquiries, and ensuring a positive customer experience.
- This position requires strong communication skills and a dedication to customer satisfaction.
- Respond promptly to customer inquiries via phone, email, chat, or in-person.
- Provide accurate and comprehensive information about our products, services, and policies.
- Ensure a friendly, empathetic, and professional tone in all interactions.
- Listen to customer concerns and issues, striving for first-call resolution.
- Investigate and resolve customer complaints or discrepancies.
- Escalate complex issues to appropriate teams when necessary.
- Assist customers with placing orders, tracking shipments, and managing returns or exchanges.
- Maintain up-to-date knowledge of our products and services to address customer inquiries effectively.
- Share product recommendations and information to enhance the customer experience.
- Accurately document customer interactions and issue resolutions in the CRM system.
- Generate reports and maintain customer records.
- Gather customer feedback and insights to help improve our products and services.
- Collaborate with the team to identify areas for process improvement.
- Educate customers on using our products, troubleshooting common issues, and self-service options.
- Bachelor's Degree preferred in any course.
- Previous experience in a customer service or similar role is an added advantage.
- Familiarity with customer service software and CRM systems is a plus.
- Exceptional written and verbal communication skills.
- Active listening and empathy to understand and address customer needs.
- Strong problem-solving skills and the ability to think critically.
- Capacity to handle challenging customer situations with patience and professionalism.
- Ability to work collaboratively with team members and other departments to resolve customer issues.
- Flexibility to adapt to changing customer needs and priorities.
- Proficiency in using customer service software, email, and other communication tools.
- Basic computer skills and the ability to navigate multiple systems simultaneously.
Application Closing Date
13th February, 2024.
How to Apply
Interested and qualified candidate should submit their Resume and a Cover Letter outlining their relevant experience and why they believe they are a good fit for the position to: email@example.com using the Job Title as the subject of the email.