Customer Success Manager Bachelor Degree Job
2024-07-29 11:15 Customer service / Communication Lagos 58 viewsJob Details
About the job:
We are seeking a highly motivated and experienced Customer Success Manager to join our team.
The ideal candidate will be responsible for building and maintaining strong relationships with our users, ensuring their satisfaction and success with our products or services.
The Customer Success Manager will play a crucial role in driving customer loyalty, retention, and growth. Ensure customer satisfaction and foster positive experiences through timely and effective communication.
What you’ll do:
Immediate Response: Address social media inquiries, WhatsApp messages, and support messages promptly to resolve issues and provide information.
Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth and positive experience. Provide product demonstrations and training to help customers understand the features and functionalities.
Customer Engagement: Engage with customers to understand their needs, provide solutions, and gather feedback for service improvement.
Issue Resolution: Track and resolve customer issues efficiently, escalating complex situations to the relevant departments when necessary.
Feedback Collection: Implement and manage systems for collecting customer feedback to inform service improvements.
What we seek:
Bachelor's degree in Business, Marketing, or a related field.
Proven experience (3+ years) in customer success or account management in the fintech or technology sector.
Strong understanding of financial products, particularly in the context of cryptocurrency exchanges.
Ability to work independently and remotely.