Customer Success Executive - Afrilearn Bachelor's Degree Job1 month ago - Marketing / Communication / customer care Jobs - Ikeja - 457 views
- Maintain solid knowledge of Afrilearn product to resolve customer complaints effectively
- Process orders, requests, forms, inquiries, feedback and suggestions
- Keeping records of customer interactions, transactions, comments, and complaints.
- Proactively sell Afrilearn to new customers while keeping old ones highly excited
- Communicate with customers through various channels and respond promptly to inquiries
- Provide feedback on customers top complaints, desires and wants
- Manage a team of junior customer service representatives.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Skills & Qualifications
- Bachelor's Degree, High School Diploma, or equivalent.
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to stay calm when customers are stressed or upset.
- Experience using computers and working with customer support.
- Track record of over-achieving quota and ability to perform under pressure
- Ability to use and interpret excel, google sheets, and the likes
N70,000 - N150,000 / month.
Application Closing Date
26th August, 2021.
Method of Application
Interested and qualified candidates should send all four (4) Application requirements below in one single email to email@example.com using the Job Title as the subject of the mail.
Candidates should submit the applications below:
- Prepare and Attach your updated CV
- Write a short brief on why you’d like to join the Afrilearn Team
- As a Customer Success Executive, how would you ensure registered users are converted to paying users? Attach in the same email as a separate document.
- Include your salary expectation in the email
Note: Only candidates who fulfill the following criteria above will be shortlisted for the job.