Customer Success AssociateStaff-Recruit HND / BA / BSc Job2023-09-07 05:45 Customer service / Communication Lagos 74 views
Location: Lagos (Hybrid)
The Customer Success Associate assists paid customers of the company app to obtain value from using the app, power up their entrepreneurial skills to scale and manage business growth.
Support the design and implementation of scalable customer success strategies that can grow with the business and result in at least 20% subscription revenue growth MoM
Track renewal dates and follow up with assigned customers to renew their subscriptions, maintaining a 90% renewal rate.
Execute an engagement plan that allows you to build a strong relationship with each subscriber, ensuring they use the app with a focus on paid features.
Deeply understand your subscribers and what makes them buy, upgrade, churn, and use the app more frequently; consistently work with the product team to suggest improvements and resolve recurring usability or technical issues.
Work hard to meet your upsell or cross-sell targets while ensuring the customer is achieving their goals.
Respond quickly and professionally to inbound chats and calls, following up with each customer until they are satisfied
Create engaging help center articles and videos assigned to you and suggest new content based on customer feedback.
Project manage assigned team OKRs/priorities and other initiatives, collaborating with your teammates to ensure outcomes are achieved.
BSc / BA in Business Administration, Sales or a relevant field
3 to 5 years experience in a customer-facing role
Knowledge in business coaching skills and speaking to high-transacting users or fee-paying clients within a customer value proposition
Great communication and verbal skills/Great project management skills
In-depth knowledge of relationship building and customer relationship management
Great analytical skills
N6,000,000 - N8,000,000 monthly.
Application Closing Date
8th September, 2023.
Method of Application
Interested and qualified candidates should send their LinkedIn Profile Link and CV to: firstname.lastname@example.org using the job title as the subject of the mail.