Customer Services Representative / Hostess HND / BA / BSc Job

Location: Lagos

Employment Type: Full-time

Job Description

Welcome and greet guests in a warm and friendly manner, and seat them at their tables.

Respond to Online leads timely and professionally, take orders, process bills, confirm transfers and ensure orders are well processed for pickup or delivery.

Take orders from guests and ensure that they are accurately recorded and communicated to the kitchen staff, bar staff, equipment store or coffee roastery.

Provide dine-in guests and online customers with information about menu items, specials, and promotions.

Respond to dine-in guest and online customer inquiries, complaints, and feedback in a professional and courteous manner.

Process payments using the restaurant’s POS system and handle cash and credit card transactions.

Accurately record customer demographics, sales orders, or other information digitally or in written form.

Maintain the cleanliness and appearance of the restaurant, including tables, chairs, and floors.

Assist in setting up and breaking down the restaurant before and after service.

Perform other duties as assigned by management.

Requirements

First Degree (B.Sc / HND) in a relevant field

Experience: 1 to 3 years of post NYSC relevant experience.

Skills Required:

Exceptional organization and planning skills with the ability to effectively manage and follow work plans

Excellent verbal and written communication skills

Strong attention to detail

Demonstrates professionalism, honesty, reliability, and a sense of responsibility

Good time management skills and ability to thrive in a fast-paced environment

Proficiency in MS Office, particularly MS Excel and Word

Ability to multitask effectively.

Application Closing Date

23rd March, 2024.

How to Apply

Interested and qualified candidates should send their CV to: kayode@maishayicoffee.com ; Copy: oluoluwatosin.maishayicoffee@gmail.com using the Job Title as the subject of the mail

Mai Shayi Coffee Roasters Limited is a premier specialty coffee brand in Nigeria, renowned for its end-to-end involvement in the coffee value chain. From cultivating Arabica coffee in Jos, Plateau state, to meticulous processing and batch-roasting, we promise an unparalleled coffee experience. As a forward-thinking company, our footprint extends from cafes in Lagos and Abuja to our two arabica coffee farms, a cooperative of 121 farmers, and a dedicated roastery supplying premium coffee for both retail and B2B avenues. With our expansion, we seek a skilled and detail-oriented Internal Auditor to ensure the integrity of our financial operations and compliance with legal regulations.
We are recruiting to fill the position below: