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Customer Services Representative - Globalclique Resources HND / BA / BSc Job

2022-07-16 11:18   Customer service / Communication   Lagos   59 views
Job Details

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Company Description
We came around in 2012 based on the need to bring innovation to service delivery in Nigerian business environment - We started as a web based solution organization. In recent times, we expanded our operations to GIS Support and IT Solution for organizations in real estate, urban planning, engineering, surveying and other key players in the built environment.Globalclique is innovation driven, we are passionate about adding values and touching lives through innovative IT solution. Our mission is to support societal advancement through the deployment of innovative IT solution to dimensional human problems. We continue to strive as Think Tank in deploying IT solution to dimensional human problems.