Customer Services Officer - Faed Enterprise Bachelor's Degree Job2 weeks ago - Marketing / Communication / customer care Jobs - Lagos - 116 views
We are currently seeking Customer oriented personnel to join our operations department. You will be focusing on direct customer servicing via telephone and taking ownership of each enquiries/complaints with proper follow up, actions to ensure resolution is reaching customer satisfaction.
Proven customer support experience – a minimum of 1-3 years
Strong phone contact handling skills and active listening.
Highly entrepreneurial – comfortable with ambiguity and taking initiative
Excellent collaborator and team player
Excellent communication skills, both oral and written
Good grammar, spelling and punctuation
Good typing speed
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Ability to develop and manage a system of operation (top-notch organizational Skills).
Expertise in managing conversations on social media.
Passionate about customer service