Customer service First School Leaving Certificate (FSLC) Job

Job brief

We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

· Customer Service Responsibilities list:

· Manage large amounts of incoming phone calls

· Generate sales leads

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer service team sales targets and call handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

· Requirements and skills

· Proven customer support experience or experience as a Client Service Representative

· Track record of over-achieving quota

· Strong phone contact handling skills and active listening

· Familiarity with CRM systems and practices

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi-task, prioritize, and manage time effectively

· High school diploma

·

Interested candidates should send a Cv indicating the post to Olamaxcareer@gmail.com

Any inquiries: 07013477996

Address: flat 1, Bar Beach Towes, Victoria Island

Our years of unwavering outstanding services and wholistic experience in providing tasteful and fully well-equipped serviced apartments to customers for short as well as long stay accommodation has earned us a reputable position as one of the market leaders in short let accommodations. Founded on a passion for hospitality, we specialize in offering contemporary ambiance and premium serviced apartments in the heart of Victoria Island, Ikoyi, Oniru and Lekki Lagos, Ikeja, Abuja, and many other places of interest in Nigeria. It is intended to offer homelike accommodation for business and leisure travelers thus allowing travelers the freedom to enjoy their homelike privacy even while away from home