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Customer Service - Soitec Consults BSc - MSc Job

2 weeks ago Marketing / Communication / customer care Jobs Lagos   170 views
Job Details

Customer Service Representative duties and responsibilities

Managing large volume of customer calls

Stay friendly and helpful

Resolve questions and service issues for customers via phone, email and text

Accurately document customer interactions

Determine opportunities for new sales

Sell products to established customers through up-selling and cross-selling

Resolve all inbound and outbound support requests per established guidelines.

Identify and act as a company ambassador at all times

Customer Service Representative requirements

High School Diploma or equivalent

0-2 years of customer service experience

Demonstrated ability to provide outstanding customer service

Customer-centric

Result-driven

Focus on quality and attention to detail

Good time-management skills

Ability to multi-task

Strong interpersonal and communication skills

Critical-thinker and problem-solver

Ability to work with minimal supervision

Company Description
Offer advice and expertise to organisations to help them improve their business performance in terms of operations, profitability, management, structure and strategy.