Customer Service Representative Bachelor Degree Job

Job Summary


We’re seeking a dedicated Customer Support Representative to join our team and ensure smooth order processing and delivery management.
The ideal candidate should be detail-oriented, professional, and an excellent communicator who can ensure a seamless experience for our customers.


Responsibilities


Order Confirmation: Verify customer orders through calls or messaging apps to ensure accuracy.
Delivery Coordination: Follow up with delivery agents to confirm timely and successful deliveries.
Customer Communication: Provide customers with timely updates on their orders, including delivery schedules or any changes.
Record-Keeping: Maintain accurate records of orders and deliveries for easy reference.
Feedback Reporting: Relay common customer feedback and delivery issues to management to improve service.


Requirements


Candidates should possess an OND / HND / NCE / FLSC / B.Sc Degree with 2 years of experience.
Smart Appearance: Must dress professionally and represent the brand’s image.
Excellent Communication Skills: Outgoing, with the ability to communicate confidently and effectively.
Browsing Phone with WhatsApp: Required for communication with customers and delivery agents.
Proactive & Detail-Oriented: Ability to manage multiple orders and handle follow-ups efficiently.
Age Requirement: Must be 18 years or older.

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