Customer Service Representative Bachelor Degree Job

Customer Service Representative

DUTIES & RESPONSIBILITIES

Service:


Manage communication with customers (existing and potential) via calls, WhatsApp, text messages, emails and any other customer service platforms.
Ensure that customer queries and complaints are fully resolved to ensure maximum customer satisfaction.
Inform contacts on our database about ongoing promos, deals, and other marketing initiatives to drive participation and conversion.


Customer Relationship Management:


Identify sales leads that come through our customer service channels and drive them to conversion.
Manage the relationship with our existing customers (including loyal customers) via our CRM/WABA platform to build loyalty (e.g. monthly "Happy New Month", "Christmas", "Eid", "Diwali" and Birthday messages to clients on our database).


Tracking & Measurement:


Provide periodic (weekly/monthly) customer service reports to guide business decisions.
Organize periodic surveys to measure customer feedback (e.g. Customer Satisfaction and Net Promoter Scores)


Education and Years of Experience


Minimum of a first degree.
Minimum 2 years' experience working in a customer service/customer facing role at a reputable organization.
Industries of interest: Financial Services, Hospitality, Telcos and other service-oriented businesses.


Knowledge, Skills and Attributes


Excellent communication skills – written, oral, and active listening skills.
Positive attitude – friendly, patient, and empathetic (must feel for others).
Passionate about going the extra mile to solve customer problems and make them happy.
Great interpersonal skills and ability to relate with all manner of clients and colleagues.
Open to learn.
A team player.
Transparent and dedicated to the job. Etc

Artee Group is one of Nigeria's leading businesses spanning across the consumption space. While retail forms the core business activity of Artee Group, Group subsidiaries are present in shopping mall, manufacturing, real estates, among many others. At Artee Group, our statement of purpose is '... read moreAdding value beyond limits'. This is as true as it was in 1998, when we started out as a wholesaler in Nigeria. SPAR Park n Shop which operates in the hypermarket and supermarket retail format is today present across 3 cities of Lagos, Abuja and Port Harcourt. In the year 2014, Artee Group launch its first shopping mall in Port Harcourt. Riding on the success of Port Harcourt Mall, Artee Group is presently working on 3 shopping mall projects across Nigeria. With the launch of Dollarstore in Port Harcourt Mall, Artee Group recently added another value format to its retail brand portfolio. Expanding its presence across the consumption space, Artee joined hands with Landmark Group of Dubai to launch Babyshop, Lifestyle and Splash store brands to cater to fashion and lifestyle requirements of Nigerians. Artee Group's retail network touches the lives of millions of Nigerians. The cornerstone of our philosophy is listening, adapting, and delivering exceptional value to our customers, investors and shareholders. What sets us apart at Artee Group is a strong and dynamic culture of entrepreneurship.