Customer Service Representative Bachelor Degree Job

Job Overview

We are looking for a friendly and organized Customer Service Representative to join our team.
The ideal candidate will be the first point of contact for prospective and current students, providing information about our programs and assisting with inquiries.
This role requires excellent communication skills, a customer-oriented approach, and the ability to multitask in a fast-paced environment.

Key Responsibilities

Respond to inquiries from prospective students via phone, email, and in-person.
Provide detailed information about programs, admissions procedures, and tuition fees.
Assist current students with any questions or concerns regarding their enrollment, classes, or services.
Maintain accurate records of student interactions and update the CRM system.
Coordinate with various departments to ensure a smooth admissions process.
Handle complaints and resolve issues in a timely and professional manner.
Assist with administrative tasks such as scheduling appointments and managing calendars.
Participate in open houses, orientation sessions, and other school events as needed.

Qualifications

Bachelor's Degree preferred.
Proven experience in a customer service role.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office Suite and CRM software.
Ability to work independently and as part of a team.
Positive attitude and a commitment to providing exceptional service.

Benefits

Performance-based incentives alongside monthly salary.
Professional development opportunities.
HMO
Paid time off and holidays.
Collaborative and supportive work environment.

JSAID is located on the first floor of the building which enjoys a view of the area and offers a quiet and an inspirational ambiance for learning. It has a modern studio, classrooms, library, lounge, offices, conference room, drafting stations and tea room for students’ convenience. Internet a... read moreccess, printing and photocopying machines are available for students to assist with school projects.
The school design style is a mix of Afrocentric and other exotic design styles, which creates an eclectic feel in the school. The reception, lounge and studio is on an open floor plan with different zoning areas which all come together based on functionality with an easy flow of space. All the elements of design were implemented in designing the school ambience.
The entire school is well lit with multiple lighting techniques. Each space in the school is an opportunity to learn the rules and the art of great interior design.