Customer Service Representative Bachelor Degree Job

Job Summary

As a Customer Service Representative, you are responsible for managing customer queries and complaints, and overseeing product/service development procedures to ensure that products meet quality and efficiency standards.
You are also responsible for working with clients to ensure the final products meet their needs and requirements.

Job Roles / Responsibilities

Manage large amounts of incoming phone calls and messages.
Identify and assess customers’ needs to achieve satisfaction.
Respond promptly to customer inquiries.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Prompt response to customers' complaints or laundry mixup.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions/alternatives within the time limits and follow up to ensure resolution.
Maintain confidential records of customer interactions, process customer accounts and file documents.
Conduct frequent customer surveys to understand better ways of serving our esteemed customers better.
Follow communication procedures, guidelines and policies.
Devise, improve, and review new specifications and procedures for our services.
Inspect and confirm customers’ final orders by comparing it to the requirements, and approve or reject the final outcome.
Confirm laundries and inspect the quality of wash and fold, wash and iron and drycleaning.
Advise management on recent trends in customer service.

Education & Experience

Candidates should possess B.Sc Degrees in any field with 2 - 3 years proven relevant work experience in Customer Service/Support.
Customer Service attitude.
Experience working in a laundromat or hospitality sector is an added advantage.

Skills / Physical Competencies:

Excellent interpersonal and active listening skills.
Excellent Communication Skills and a strong command of the English language.
Keen Attention to Detail.
Conflict Management Skill
Multitasking skills and good organizational skills.
Ability to work calmly under high-stress situations.
Leadership Skills
Management Skills
Presentation Skills
Reporting Skills
Problem Solving Skills
Data Management
Negotiation Skills
Team Management
Time Management.

Behavioural Competencies:

Integrity
Fairness
Confidentiality
Ability to be resourceful and proactive when issues arise
Professional attitude and appearance
Consistency
Resilience
Independence
Adaptability.

Quality / Technical Competencies:

Proficiency in Microsoft Office Suite.
Proficiency in the use of Customer Relationship Management (CRM) software.
Customer Retention Management.

Washryte Limited is a Laundromat with convenient and modern facility that offers full-service laundry options for customers which areself service, self-service drop-off and drop-off options. Equipped with state-of-the-art washers and dryers, our Laundromat provides a clean and efficient environment ... read morefor customers to take care of their laundry needs. Our experienced staff handlethe washing, drying, folding and ironing of clothes with care and attention to detail.