Customer Service Representative OND / NCE Job

Job Description

The role holder will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Tasks

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries both in person and over phone calls.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Act in the capacity of a cashier at any point required.

Requirements

Minimum of two (2) years’ experience as a customer service officer or representative.
Appropriate tertiary education - Ordinary National Diploma at the minimum requirement related to Banking & Finance / Business Administration / Accounting, etc would be an advantage.
Advanced computer literacy. Proficiency with Microsoft Office – Word, Excel & Power point.
Experience in computer tools and systems is a must.
Ensure neat appearance as per Company’s dress policy.

Skills:

Excellent customer service - oral and written communication skills.
Good interpersonal and organizational skills.
Ability to enjoy clerical and administrative work with good planning and numeric skills.
Must demonstrate teamwork and good relationship skills to colleagues and third-party vendors.
Must be ready to work in a flexible environment.
Exceptional ability to multitask, work quickly and under pressure in a fast paced and multi-functional environment.

FOAK Business Solutions Limited is a HR consulting firm providing start-to-finish Human Resource support which provides and enhances the current manpower resources within the organization to align with your Company's goals and vision while you focus on your core operations.
We focus on improving ... read moreorganizational performance through strategic people & process management.
At FOAK Business Solutions, we work closely with our valued customers to increase their readiness level and confidence to make the best out of their people. This apart from consulting, includes training, HR advisory, talent acquisition and management, creation of processes, assessments, mitigation of risks amongst other services.
On the other hand, we are also very passionate about the labor market applicants looking out to start their careers, whether experienced and want to grow or in anticipation to change career paths as we inspire prospective and existing job holders to be successful, achieve their goals and reach their potential.
Our achievements are as a result of our continuous endeavors to combine talent, quality and values together as a part of your team as we bridge the gap between employers/businesses and the interested labor manpower.
I founded FOAK Business Solutions Limited to help channel my passion for people and business.