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Customer Service Representative HND / BA / BSc Job

2024-06-19 08:12   Customer service / Communication   Ogun   33 views
Job Details

Position Overview:

We are seeking a dynamic and experienced Customer Service and Social Media Manager to join our team in Ota.
The ideal candidate will be passionate about delivering exceptional customer experiences and will possess strong skills in managing social media platforms effectively.

Responsibilities:

Handle all aspects of customer service operations, including inquiries, complaints, and feedback.
Develop and implement strategies to enhance customer satisfaction and loyalty.
Monitor social media channels and respond promptly to customer queries and comments.
Analyze social media metrics and insights to optimize performance and identify areas for improvement.
Collaborate with marketing and sales teams to align customer service and social media initiatives with overall business objectives.
Stay updated on industry trends and best practices in customer service and social media management.

Qualifications:

Bachelor's degree in Business Administration, Marketing, Communications, or related field.
Proven experience in customer service management and social media management.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric mindset.
Proficiency in social media management tools and analytics platforms.
Ability to multitask and prioritize in a fast-paced environment.
Knowledge of the agricultural industry is a plus.

Company Description
We offer some of the best foods and poultry products in the market. For our fellow partners in the agriculture industry, we can help to provide tools, machinery and services to help grow your agri-business. Our priority is to provide the best provide good food without compromise. We’re a progr... read moreessive food company raising the expectations for how much good food can do. Come see what makes Obasanjo Farms Nigeria a great company.