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Customer Service Representative Bachelor Degree Job

2024-03-12 12:33   Other categories   Lagos   73 views
Job Details

Location: Lekki - Lagos

Employment Type: Full-time

Description

Respond to customer inquiries physically,via phone, email or chat in a courteous and timely manner.

Knowledge of principles and processes for providing customer service. This includes; customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

Contribute to the development and customer satisfaction of the company and work with the team to strategically execute main goals which is growth.

Collaborate with other departments to escalate and resolve complex customer problems.

Maintain accurate records of customer interactions, transactions and inquiries in our CRM system.

Stay knowledgeable about products/services, pricing and company policies to provide accurate information.

Collect, monitor, Handle and resolve customer complaints and issues with empathy, and professionalism and maintain a high degree of client satisfaction.

Participate in review meetings to identify and track opportunities for improving client satisfaction.

Assist in recommendations to customers offline and online to enable them achieve their desired goal.

Uphold our company's commitment to delivering exceptional customer experiences

Requirements

Interested candidates should possess a Bachelor's Degree / HND in a relevant field with 1 - 2 years of work experience.

Proven Experience as a customer service representative

Pay strong attention to details; no minute detail is lost.

Strong problem- solving and decision-making abilities

Selling is not your problem; you can sell ice to Eskimo.

You are willing to research and acquire knowledge; you know your job well and can generate results.

You always work to get the best end of the deal. Life for you is a win-win.

Ability to work in a fast- paced environment and handle high call volumes.

Proficiency in using CRM software and other customer service tools.

Excellent time management and organizational skills.

Proficiency in using Microsoft office suite

Salary

N100,000 - N110,000 monthly.

Application Closing Date

18th March, 2024.

Method of Application

Interested and qualified candidates should send their CV to: theresa@bbtskincare.com using "Customer Service Representative" as the subject of the mail.

Note: Female candidates around Lekki / Ajah and its environ only will be given preference.

Company Description
Bbtskincare is a beauty company that helps with the enhancement of skin color, correcting issues such as acne and breakouts on the skin in a very safe and healthy way.