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Customer Service Representative - Valuehandlers HND / BA / BSc Job

2 weeks ago Marketing / Communication / customer care Jobs Lagos   193 views
Job Details

Job Description

  • Ensure timely and accurate sales delivery process and information flow, while providing exceptional customer service within the value chain.

Responsibilities and Duties

  • Ensure smooth and timely process flow
  • Ensure timely processing of lead collected from marketers (digital and conventional).
  • Ensure accurate and timely data entry into our operating system
  • Track and trace shipments as required
  • Utilize Process Monitors and Workflows on daily basis
  • Ensure timely movement and delivery of freight to customers
  • Ensure documents are timely sent to customer or broker for customs purposes
  • Ensure accurate and timely client invoicing
  • Interact with our customers in arranging their shipments, exceeding customer service expectations
  • Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
  • Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers' standard operating procedures are followed and updated
  • Meet KPI standards, as per the company procedures
  • Overseas communications, timely responses to emails and requests (internal and external).

Qualifications

  • HND (Upper Credit) or University Degree (2:2)
  • 6 months to 1-year related experience and/or training; or equivalent combination of education and experience.
  • Possesses right temperament to handle customers, professionally.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word, PowerPoint)
  • Fluent in English
  • Applicant must be resident around Ogba, Ikeja, Agege, Ojodu, Omole, Obawole, Egbeda, Abule-Egba, Ketu, Iju/Ishaga.

Addition Edge for Applicants:

  • Understanding of transportation documentation and terms is a plus
  • Digital marketing skill
  • Article / blog writing skill.

Application Closing Date
4:00pm 18th September, 2020

Company Description
Valuehandlers is a supply chain management company, a Freight forwarding expert, specializes in the provision of total logistic Services which Include specifically: Air Cargo, Sea or Ocean shipping, Express Parcel, Import Documentation, Customs Clearing, Consolidation, door delivery from and to 80 countries. We also offer inland delivery service in Nigeria.